Call Center Solutions
Streamline Call Center Functions for Greater Profitability
Call centers have become important strategic business tools. A well-managed call center can serve customers quickly, efficiently, and cost-effectively, providing an important competitive advantage.
Toshiba provides solutions to enhance call center operations in several important ways:
- Efficient call handling
- Faster response to callers
- More efficient handling of peak hours traffic
- Effective back-up coverage
- Increased agent productivity
- Simplified staffing requirements
- Increased management control
- Grows with your business to protect your investment
You don't have to be large call center to benefit from these capabilities. Call center functionality applies to all businesses who receive a high volume of calls into small or large departments. With the Strata ACD application, calls can be directed in a variety of ways to ensure that calls are handled quickly and efficiently, enabling your call center to operate at peak efficiency, increasing revenues as a result.
Your call center doesn't have to be complex to be powerful. In fact, the Strata Automatic Call Distribution (ACD) is simplicity at its finest, running as an application on the Strata Media Application Server, along with ACD reporting, voice mail, and other value-added CTI applications.
Oaisys Call Center Solutions
Oaisys ACD
From simply distributing call activities evenly to handling complex, high-volume call queues; OAISYS offers the call distribution solution for SMBs
Oaisys Voice Assistant
By working with your company's database,Voice Assistant becomes an integral part of the total business productivity solution
Oaisys Call Router
Defined business rules combine with specific caller information to deliver calls to the appropriate destination
Oaisys Net Phone
Combine the capabilities of your computer and telephone into one powerful communication tool.