Enhanced Call Metrics
Maximize Call Center Effectiveness with Reporting Capabilities
Thousands of contact center supervisors around the world rely on TASKE software products to help manage their agents, set and meet service levels, and provide vital management information on call activity. In a contact center environment, callers enter the telephone system and are routed to the queues that best suit their needs. Each queue is serviced by agents and a supervisor monitors both queue traffic and agent activity.
On-line displays and reports are an important addition to ACD, to provide enhanced supervisory monitoring of ACD activity. You can view screen displays and generate printed reports on call statistics and agent performance.
Toshiba offers several types of PC-based display and reporting products that are ideal for use with ACD applications.
» Download Taske Instructional VideoTASKE Reporting
TASKE Contact
Real time reporting that allows call center supervisors to become more proactive, anticipate issues & resolve them before they affect performance
TASKE Reporter
Historical reporting so managers can easily track service levels, agent performance, trends in call volume, or the origin of calls by city or state
TASKE Essential
Provides the ability to monitor employee telephone usage in real-time as well as report on extensions, departments, and trunks