CIO to Go™
- Managed Workplace
- Small Office
- CIO to Go™ Standard
- CIO to Go™ MIT
The Value of Management Outsourcing
The Diamond Group has recognized that different companies have different needs for assistance with technology for various reasons:
- Level of technology usage
- Number of users
- Number of locations
- Availability of qualified, internal resources
As a result, CTI's Diamond Group has tiered its CIO to GO™ service into four levels:
Managed Workplace
Managed Workplace is a must-have service for any business that uses computers and networks in the generation of its revenues. Do you keep you books on a computerized accounting system? Do you keep data on your customers and prospects in a computer? Do you share business information with others on a network? Left unmonitored, your network and computers will inevitably fail, leaving employees idle and impacting your ability to do business–costing thousands through the loss of productivity, revenue, or image. Managed Workplace is the affordable solution for the prevention of these problems. Managed Workplace is the continuous monitoring of your technology with the following benefits:
- Scheduled site/device reporting–a bird's eye view into the real performance of your IT infrastructure
- Perspective into what equipment and software has been installed, and where current or new system resources can be best allocated
- The ability to forecast failures before they occur, such as a critical server running out of hard drive space
- Notifications and warnings of failures in a fashion that minimizes the consequences of the problems
Managed Workplace includes only the monitoring and reporting. Should hands–on services, either on-site or off-site, be needed, ad hoc services are available on an ala carte basis from Diamond Group.
Small Office
Small Office includes the Managed Workplace, Help Desk call support, and three (3) hours of on-site services during normal office hours each month. If additional hours of work are needed during normal office hours, they will be provided at a 15% discount from normal billing rates.
CIO to Go™ Standard
CIO to Go Standard includes the Managed Workplace, Help Desk call support, and 8 hours of on-site services during normal office hours. Additional man-hours of services are provided at a 33% discount from normal billing rates.
CIO to Go™ MIT
CIO to GO MIT includes the Managed Workplace and a Diamond Group network/systems engineer on site 8 hours a day for an extended period of time. The MIT stands for Managed Information Technology.